Return Policy Guidelines
At Branded Paper Placemats, we take pride in providing high-quality custom paper placemats printed to your exact specifications. We understand the importance of your satisfaction with our products. This return policy outlines the terms and conditions regarding returns and refunds for our custom-printed paper placemats.
Please note that all of our paper placemats are custom-designed and printed specifically for each customer. Due to the personalized nature of these products:
- All sales are considered final once production begins
- Returns are only accepted in specific circumstances outlined below
- We cannot accept returns for custom products based on preference changes
Pre-Production Approval Process
To ensure your complete satisfaction:
- We provide digital artwork proofs for your review prior to production
- Production begins only after receiving your explicit approval of the digital proof
- Your approval confirms that the design, colors, and specifications meet your requirements
- The approved digital proof serves as the production standard for your order
Valid Reasons for Returns
Returns will be considered under the following circumstances:
- Manufacturing Defects: If the printed placemats contain manufacturing defects that affect their usability
- Deviation from Approved Artwork: If the final product significantly differs from your approved digital proof
- Incorrect Quantity: If the quantity received does not match your order
- Shipping Damage: If products arrive damaged due to shipping (must be reported within 72 hours of delivery)
Return Process
If you believe your order qualifies for a return:
- Contact our customer service team at [email protected] or (516) 202-9939 within 3 days of receiving your order
- Provide your order number, detailed description of the issue, and photos documenting the problem
- Our team will evaluate your claim and respond within 2 business days
- If approved, you will receive return shipping instructions
- Products must be returned in their original packaging when possible
Refund Options
For approved returns, we offer the following options:
- Reprint: We will reprint your order according to the originally approved specifications
- Store Credit: A credit for future orders (100% of order value)
- Refund: A monetary refund (may be subject to a restocking fee)
Non-Returnable Items
Returns will not be accepted for:
- Products that have been used or damaged after delivery
- Orders with minor color variations inherent to the printing process
- Custom products where the final product matches the approved digital proof
- Returns requested beyond the 3 day reporting period
For questions regarding our return policy or to initiate a return:
- Email: [email protected]
- Phone: (516) 202-9939
- Address: 3 Van Buren Ave, Floral Park, NY 11001, USA
Branded Paper Placemats reserves the right to modify this return policy at any time. Any changes will be posted on our website and will not apply retroactively to orders placed prior to the modification date.
